No driver ever wants to be involved in an accident. Even if you haven’t been injured, it’s a very stressful event. Once you’re over the shock of the experience, the next thought is how do you get your car repaired. As your Kia dealer, we have the technicians, technology, and parts available for any level of collision repair you may need. This is what happens when we repair your car.
What Happens During a Collision Repair at Your Kia Dealer?
Estimate
The first step in any repair is to determine the extent of
the damage. One of our trained estimators will visually inspect your car to
determine the extent of the damage. This inspection will be videoed, and a
report will be compiled that will form the basis for the repair plan. We will
also connect your car’s computer to our diagnostic system to determine if there
is any unseen internal damage that needs to be repaired.
Once we have completed our investigation, all of the information will be sent
to you and your insurance company for a decision. Your insurance company can
request disassembly. They may also send one of their evaluators to examine the
damage and decide what repairs are necessary. We will liaise with your
insurance to complete this step promptly.
Repair
Once we receive the go-ahead from you or your insurance
company, we’ll remove all of the damaged parts and draw replacement parts from
our parts department. Our technicians will have prepared a repair plan
detailing the exact steps necessary to affect the repairs. Depending on the
extent of the damage, interior and exterior repairs may be necessary. We plan
to complete the repairs for you ASAP, so you’re not deprived of your car for
longer than necessary.
Our paint technicians will prepare any exterior parts that require painting. We
can color match any Kia color, so the replacement parts will blend seamlessly.
We also use only genuine Kia replacement parts. These parts are identical to
the ones that were used to build your car, and they will fit and work
perfectly. All of the parts used also carry a warranty from Kia, so you can be
assured of their quality.
Reassembly and Quality Control
We’ll replace any damaged parts and reassemble your car.
Once the repairs are complete, our technicians will test all the systems to
check that they are working correctly. Our quality control technicians will
reexamine your car to confirm that all the repairs have been satisfactorily completed.
All repairs are according to the standards set down by Kia.
Once quality control has completed their work, your car will be thoroughly
cleaned. Your car will now be ready to be collected.
Collection
We’ll let you know that your car is ready. Once you’ve checked your car and you’re pleased with the result, we’ll complete the final paperwork and your car will be ready to drive home.
If you need any repairs to your Kia, call out service department at Crain Kia of Bentonville.
Image via Kia.
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Warranties include 10-year/100,000-mile powertrain and 5-year/60,000-mile basic. All warranties and roadside assistance are limited. See retailer for warranty details.